Terms & Conditions
Effective Date: 30 July 2026
Welcome to www.paulspoles.com. These Terms and Conditions govern your use of this website and the purchase of products from Paul’s Poles. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.
1. Company Information
Pauls Poles is a trading name of HAYLES Ventures Limited, a company registered in England and Wales.
Company Registration Number: 17298285
Registered Office:
17 Ilston Way
West Cross
Swansea
SA3 5LG
United Kingdom
Website: www.paulspoles.com
2. Intellectual Property
Pauls Poles® is a registered UK trade mark of HAYLES Ventures Limited (UK Trade Mark No. UK00004339040).
All content published on this website, including but not limited to text, images, graphics, logos, product descriptions, videos, designs, and branding, is the property of HAYLES Ventures Limited or its licensors and is protected by UK intellectual property laws.
No content from this website may be copied, reproduced, distributed, modified or used without our prior written permission.
3. Products
We make every effort to ensure that product descriptions, images, specifications and prices are accurate. However, minor variations may occur, and we reserve the right to amend specifications or discontinue products without prior notice.
4. Prices
All prices displayed are in Pounds Sterling (£).
Prices are subject to change without notice.
Delivery charges are displayed during the checkout process where applicable.
5. Orders
When you place an order, you are making an offer to purchase our products.
An order is only accepted once you receive confirmation that your order has been dispatched.
We reserve the right to refuse or cancel any order where necessary, including where pricing errors or stock availability issues occur.
6. Payment
Payment must be received in full before goods are dispatched.
We accept the payment methods displayed during checkout.
7. Delivery
Delivery times are estimates and are not guaranteed.
We are not responsible for delays caused by courier services, weather conditions or circumstances beyond our reasonable control.
Risk in the goods passes to you upon delivery.
8. Returns and Refunds
Our Returns and Refund Policy forms part of these Terms and Conditions.
Customers have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Please refer to our dedicated Returns Policy for full details.
9. Warranty
Where applicable, products are covered by the warranty described on the relevant product page.
This warranty does not cover misuse, accidental damage, normal wear and tear, unauthorised modifications or failure to follow the supplied instructions.
10. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
To the fullest extent permitted by law, HAYLES Ventures Limited shall not be liable for any indirect, incidental or consequential loss arising from the use of this website or our products.
Our total liability shall not exceed the purchase price of the relevant product.
11. Use of Products
Customers are responsible for ensuring products are used safely and in accordance with any instructions provided.
Appropriate care should always be taken when using telescopic poles or any cleaning equipment, particularly when working at height or near electrical hazards.
12. Privacy
Your personal information is processed in accordance with our Privacy Policy.
By using this website, you consent to such processing.
13. Website Availability
We aim to keep this website available at all times but cannot guarantee uninterrupted access.
We reserve the right to suspend or modify the website without notice.
14. Links to Other Websites
This website may contain links to third-party websites.
We are not responsible for the content, accuracy or privacy practices of external websites.
15. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us using the contact details provided on our website.
Last Updated: 30 July 2026
Pauls Poles® is a trading name of HAYLES Ventures Limited, registered in England and Wales (Company No. 17298285).
Registered Office:
17 Ilston Way
West Cross
Swansea
SA3 5LG
United Kingdom
Pauls Poles® is a registered UK trade mark of HAYLES Ventures Limited (UK Trade Mark No. UK00004339040).