Terms & Conditions
These Terms & Conditions (“Terms”) apply to your use of our website and the purchase of products from Paul’s Poles. By placing an order or using our site, you agree to be bound by these Terms.
1. About Us
Paul’s Poles is a small independent business based in Swansea, UK. We supply telescopic water-fed poles and accessories designed to make cleaning safer and easier.
2. Orders & Payment
All prices are in GBP (£).
Payment must be made in full at the time of ordering.
We reserve the right to refuse or cancel any order if there is a pricing or stock error.
Once your order has been confirmed, you will receive an email confirmation.
3. Delivery
Orders are usually dispatched within 1–2 working days.
Delivery times are estimated at 2–4 working days within the UK, but delays may occur outside of our control.
Delivery charges are clearly displayed at checkout.
4. Returns & Refunds
You may return unused products within 14 days of receiving them for a full refund (excluding original postage costs).
Returned products must be in their original condition and packaging.
If an item is faulty or damaged, we will provide a replacement or refund at no extra cost.
Please contact us before sending items back so we can assist with the process.
5. Product Use & Safety
Our poles are designed to reduce the risks of using ladders, but they must be used correctly.
Always follow the product instructions.
Do not use poles near overhead power lines or in unsafe weather conditions.
Paul’s Poles is not liable for misuse of the products.
6. Limitation of Liability
To the fullest extent permitted by law, Paul’s Poles shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
Nothing in these Terms excludes liability for death or personal injury caused by negligence.
7. Privacy
We only use your personal data to process and deliver your orders.
We do not sell, rent, or share your information with third parties.
For more details, please see our Privacy Policy.
8. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Contact Us
If you have any questions or concerns, please contact us:
hello@paulspoles.com
Swansea, UK